Chapter 1
Account Overview


Chapter 2
Getting Started


Chapter 3
Control Panel Overview


Chapter 4
FTP Instructions


Chapter 5
SSH / Telnet


Chapter 6
Email Software Setup


Chapter 7
File Manager


Chapter 8
Change Password


Chapter 9
Mail Manager


Chapter 10
Site Statistics


Chapter 11
Mailing List


Chapter 12
Microsoft FrontPage


Chapter 13
Site Creation Tool


Chapter 14
Counters


Chapter 15
Protect Directories


Chapter 16
Redirect URL


Chapter 17
Search Engine


Chapter 18
Formmail


Chapter 19
PGP & PGP Mail


Chapter 20
Mime Types


Chapter 21
Anonymous FTP


Chapter 22
Archive Manager


Chapter 23
SSL (Secure Server)


Chapter 24
MySQL


Chapter 25
Shopping Cart


Chapter 26
CGI-bin


Chapter 27
Real Audio / Real Video


  

Users Guide

Chapter 2 - Getting Started

What are all the files in your account? | How and where to upload your files.
How to view your pages on the WWW  |  Technical Support Form


The Files In Your Account


When you initially log into your account you will see the following directories:

yourdomain-logs
yourdomain-mail
yourdomain-secure
yourdomain-www
www

Do not delete or rename any of these directories. These directories are automatically setup by the system and are required in order for your account to function. Deleting or renaming any of them will cause fatal errors that can only be repaired by deleting and resetting your account. Deleting and resetting your account will inadvertently cause you to experience DNS problems.

Of these directories, the only one that is important to you is the www directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site. Your pages will not be viewable on a web browser unless they are uploaded to this directory.

When you initially enter your www directory, you will see a directory/file listing similar to the following:

cgi-bin
stats
uploads
index.html

This directory (www) is where you upload your other pages as well as create any subdirectories that you may need.

Again, DO NOT DELETE OR RENAME any of the directories within this folder. These are directories created by the system and are required in order for your account to function.

Of the directories in your www folder, the only ones that are important to you are the cgi-bin (this is where you will upload your cgi scripts) and any directories that you may create for your web pages.

The index.html page is the default entry page for your account and this is the page that will load first when somebody views your site. Therefore this file must be replaced by the page you want to open first on your web site. You must name it index.html, index.htm , default.html or default.htm.

As you add options from your Control Panel, such as the Shopping Cart, Search Engine, Mail List, or other options, the system will automatically create new directories within this area. Any and all sub-directories and/or files created by the system are required by the system to make a particular function operate and should not be deleted or altered in any way.

Below is a brief description of the different directories you may or may not see when you log into your account at any given time depending on what options you have utilized from your Control Panel. These are only descriptions and these directories should not be altered in any way unless we have instructed you to above.

File/Directory Name - Description

  • domain-anonftp - this folder is used for your anonymous FTP users to download public files.
  • domain-web-logs - this folder contains all access logs of visitors to your site.
  • domain-mail - this folder holds all POP mail accounts for your domain
  • domain-www - this folder stores all html files for your domain (same folder as the www folder)
  • www - this is where you put all your html files and subdirectories (same folder as the domain-www folder)
  • domain-secure - this folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly. Example: https://secure-server.net/domain_name/file.name

    Refer to Chapter 7 where you will find more information regarding the directories and files in your account.


  • Where and how to upload your files



    All files must be uploaded to your www directory in your account. Please read the above section All the files in your account.

    Files can be uploaded to your account via any ftp program or through your control panel. Please refer to Chapter 4 - FTP Instructions.

     


    How to view your pages on the WWW



    You can view your pages within any browser by going to any of the following URLs:

    http://www.yourdomain.com
    http://yourdomain.com
    www.yourdomain.com
    http://www.yourdomain.com/index.html
    http://yourdomain.com/index.html
    www.yourdomain.com/index.html

    If you are getting an error when typing the above, several things could have gone wrong, most likely one of the following:

    1. Your home page is not named index.html
    2. The code in your index.html page is incorrect
    3. InterNIC has not yet completed your registration/transfer request. (this process can take up to 72 hours. If it has been 72 hours, Resellers will need to contact InterNIC themselves using the Tracking number provided in InterNIC's confirmation email. Our regular hosting clients need to submit our Technical Support Request Form and provide us with the Tracking Number so that we can contact them.
    4. Your account has been deactivated due to non-payment, non-compliance of our policies, or spamming violations - users need to contact Technical Support.

    NOTE: If your account has been deactivated due to spamming violations, we had no control over the deactivation itself. Our spamming policies are set forth by our backbone providers themselves and when an account violates these policies, the backbone steps in and removes the account in question from our server without the option of reactivating. We have no control over this and feel that our warnings throughout our web site as well as within our User Agreement is sufficient warning to our users to not spam.